Privacy Policy

Who we are

This Privacy Policy explains how Liv Secret Garden Escapes ("we", "us", "our") collects, uses, and protects your personal data when you visit livsecretgardens.com or submit an enquiry through this site. We are the data controller for the information described below.

What we collect

We only collect personal data that you choose to give us directly, through the "Request a Brochure" and "Get in Touch" forms:

• Full name
• Email address
• Phone number
• Preferred lodge location (where provided)
• Any message you write to us
• Whether you've opted in to receive marketing updates

We do not use cookies, analytics, or advertising trackers on this site at present. If that changes in the future, we will update this policy and ask for your consent before any non-essential cookie is set.

Why we use your data

• To respond to your enquiry and send the brochure or information you requested — necessary to take steps at your request before entering into a contract.
• To send you marketing updates about news and offers — only if you tick the "keep me updated" checkbox, based on your consent, which you can withdraw at any time.

Who we share it with

Your enquiry details are stored in our database, hosted by our web hosting provider (StackCP), and are emailed to our internal team so we can follow up with you. We do not sell your data or share it with third parties for their own marketing purposes.

How long we keep it

We keep enquiry records for as long as needed to respond to you and, where you've opted in, to keep you updated — or until you ask us to delete them.

Your rights

Under UK GDPR, you have the right to:

• Ask what personal data we hold about you and get a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data or stop using it for marketing
• Withdraw marketing consent at any time
• Complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data

Contact us

To exercise any of these rights, or if you have questions about this policy, email us at info@livsecretgardens.com.